99jb Privacy Policy

1. Introduction

99jb is committed to protecting the personal data of all players who use its platform. This Privacy Policy sets out in clear terms what personal information 99jb collects, why it is collected, how it is used, with whom it may be shared, and how long it is retained. It also explains the rights available to you as a data subject and how you may exercise those rights.

99jb operates under an international gaming licence, which imposes specific data protection and anti-money laundering compliance obligations on the platform. Some data collection and retention activities are therefore mandatory under our licensing conditions — not discretionary — and cannot be waived by individual players. Where this is the case, it is clearly explained within the relevant sections below.

This Policy should be read alongside the 99jb Terms & Conditions and the Responsible Gaming Policy, both of which contain additional provisions relevant to how your data may be used in the context of platform operation and player protection obligations.

2. Personal Data We Collect

99jb collects personal data in several categories depending on the nature of your interaction with the platform. The following table summarises the categories of data collected and the context in which each is gathered:

3. How We Collect Your Data

99jb collects personal data through the following methods:

3.1 Direct Collection

Data provided directly by you when you register an account, submit KYC verification documents, make a deposit or withdrawal request, contact customer support via live chat or email, respond to a survey or promotional communication, or update your account profile settings.

3.2 Automated Technical Collection

When you visit and use the 99jb platform, certain technical data is automatically collected by our systems, including your IP address, the type and version of browser you are using, your device's operating system, the pages and games you access, session duration, and timestamps of login and logout events. This data is collected using server logs, session cookies, and analytics tools operated exclusively by 99jb — no third-party analytics platforms with external data-sharing agreements are used.

3.3 Third-Party Sources

In certain cases, 99jb may receive personal data about you from third-party sources to fulfil its legal and licensing obligations. These sources include identity verification services used to confirm the authenticity of KYC documents, payment processors that confirm transaction status, and fraud prevention databases used to screen for known bad actors. Data received from these sources is treated with the same security standards as data collected directly.

4. Legal Basis for Processing

99jb processes your personal data on one or more of the following legal bases, depending on the purpose of the processing activity:

• Contractual Necessity: Processing required to fulfil our obligations under the Terms & Conditions you accepted upon registration — including account management, deposit and withdrawal processing, and game delivery.
• Legal Obligation: Processing required to comply with 99jb's gaming licence conditions and applicable anti-money laundering regulations — including KYC verification, transaction monitoring, and record retention.
• Legitimate Interests: Processing conducted for purposes that serve 99jb's legitimate business interests without overriding your rights — including fraud detection, platform security, and improvement of platform services based on anonymised usage analytics.
• Consent: Processing based on your freely given, specific, and informed consent — including optional marketing communications and optional personalisation features. Consent may be withdrawn at any time without affecting processing carried out prior to withdrawal.

5. How We Use Your Personal Data

99jb uses the personal data it collects for the following specific purposes:

• Creating and managing your player account on the 99jb platform.
• Verifying your identity and age (21+) in compliance with our international gaming licence requirements.
• Processing deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Allied Bank, SadaPay, and USDT TRC20.
• Detecting and preventing fraudulent activity, money laundering, and other forms of financial crime.
• Monitoring gameplay patterns to fulfil responsible gaming obligations, including identifying potentially problematic gambling behaviour and applying appropriate safeguards.
• Responding to customer support queries submitted via live chat or email.
• Sending transactional communications — such as deposit confirmations, withdrawal status updates, and account security alerts — which are essential to the operation of your account and cannot be opted out of.
• Sending optional promotional communications about bonuses, new games, and special offers — where you have provided consent to receive such communications.
• Complying with requests from regulatory authorities, law enforcement agencies, or courts of competent jurisdiction.
• Improving platform functionality and user experience using aggregated, anonymised analytics data.

6. Sharing Your Personal Data

99jb does not sell or rent your personal data to any third party. Your personal data may be shared with third parties only in the following strictly defined circumstances:

6.1 Service Providers

99jb engages third-party service providers to assist in delivering the platform, including payment processing companies (JazzCash, EasyPaisa, and banking partners), KYC identity verification providers, cloud infrastructure providers responsible for hosting the platform, and customer support technology providers. All such service providers are contractually bound to process your data only on 99jb's instructions and in accordance with appropriate data protection standards.

6.2 Gaming Software Suppliers

Live casino games, slots, and certain sports betting markets on the 99jb platform are delivered by licensed third-party gaming software providers. These providers may process limited technical and gameplay data — such as your anonymised player ID, bet amounts, and game round results — as necessary to deliver and certify the fairness of their games. No more personal data than strictly necessary for game delivery is shared with software suppliers.

6.3 Regulatory and Legal Disclosure

99jb may be required to disclose personal data to its licensing authority, financial intelligence units, law enforcement agencies, or courts where compelled to do so by a valid legal obligation. Where permissible under applicable law, 99jb will notify affected players of such disclosures.

6.4 Business Transfers

In the event of a merger, acquisition, or sale of all or a substantial part of 99jb's assets, your personal data may be transferred to the acquiring entity as part of the transaction. 99jb will take reasonable steps to ensure that the acquiring entity honours the privacy commitments made in this Policy with respect to existing player data.

7. Cookies & Tracking Technologies

99jb uses cookies and similar tracking technologies on its platform. Cookies are small text files stored on your device when you visit the platform. They are used for the following purposes:

• Essential Cookies: Required for the platform to function correctly. These include session authentication cookies that keep you logged in during an active session, security tokens that protect against cross-site request forgery, and load-balancing cookies that ensure consistent performance. Essential cookies cannot be disabled without impairing core platform functionality.
• Functional Cookies: Used to remember your preferences — such as language settings and game lobby display preferences — so that you do not need to reset them on every visit.
• Analytics Cookies: Used to collect anonymised data about how players interact with the platform — such as which game categories are most visited and where navigation drop-offs occur. This data is used solely for internal platform improvement and is not shared with external analytics platforms.

No third-party advertising or tracking cookies are used on the 99jb platform. You may manage cookie preferences through your browser's settings. Clearing cookies will log you out of any active session and reset functional preferences.

8. Data Security

99jb implements a layered security architecture to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Key security measures include:

• SSL/TLS 256-bit encryption for all data in transit between your device and the 99jb platform.
• AES-256 encryption for sensitive data at rest in the platform database, including KYC documents and financial records.
• Role-based access controls limiting internal staff access to personal data strictly to those with a verified operational need.
• Comprehensive access logging with tamper-evident audit trails for all access events involving personal data.
• Regular third-party penetration testing and vulnerability assessments of platform infrastructure.
• Two-factor authentication (2FA) enforced for all internal administrative access to systems containing player data.

9. Data Retention

99jb retains personal data for only as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal, regulatory, or licensing obligations. The following general retention principles apply:

• KYC Documentation: Retained for a minimum of five (5) years from the date of account closure, in compliance with anti-money laundering regulatory requirements applicable under 99jb's gaming licence.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, for AML compliance and dispute resolution purposes.
• Account Profile Data: Retained for the duration of the active account relationship and for up to two (2) years following account closure, unless a longer period is required by law.
• Customer Support Communications: Retained for up to three (3) years from the date of the relevant interaction, for quality assurance and dispute resolution purposes.
• Marketing Consent Records: Retained for the duration of the account relationship and for one (1) year following opt-out, to maintain an auditable record of consent status.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Anonymised data derived from usage analytics may be retained indefinitely as it no longer constitutes personal data.

10. International Data Transfers

99jb's platform infrastructure and some of its third-party service providers operate in jurisdictions outside Pakistan. As a result, your personal data may be transferred to, stored in, or processed in a country other than Pakistan. When such transfers occur, 99jb takes all reasonable steps to ensure that your data receives an equivalent level of protection as it would under the data protection standards applicable in Pakistan.

Safeguards used for international transfers include: contractual data protection clauses with all recipient third parties; transfer only to service providers operating in jurisdictions with recognised adequacy standards; and data minimisation principles ensuring that only the minimum necessary data is transferred for any given purpose.

11. Children's Privacy and the 21+ Rule

The 99jb platform is strictly restricted to individuals aged 21 years and above. 99jb does not knowingly collect personal data from any individual under the age of 21. If 99jb becomes aware that personal data has been collected from an individual under the age of 21, that data will be deleted promptly, the associated account will be suspended, and any deposits made will be returned in accordance with our licensing obligations.

If you are a parent or guardian and have reason to believe that a minor in your care has registered an account on 99jb, please contact our support team immediately via live chat or by emailing [email protected] so that the matter can be addressed without delay.

12. Exercising Your Data Rights

To exercise any of the data rights described in this Policy — including access, rectification, erasure, restriction, portability, or objection — please submit a written request to the 99jb Data team via live chat or by emailing [email protected]. Please include your registered mobile number and a brief description of the right you wish to exercise.

99jb will acknowledge all data rights requests within five (5) business days of receipt. Substantive responses will be provided within thirty (30) days of the date of acknowledgement. In complex cases, this period may be extended by a further two months, in which case you will be notified of the extension and the reasons for it within the initial thirty-day period.

99jb may request additional verification of your identity before processing a data rights request, to ensure that personal data is not disclosed to or deleted at the request of an unauthorised party.

13. Marketing Communications

Where you have provided consent to receive marketing communications, 99jb may contact you via SMS to your registered Pakistani mobile number, email, or platform push notification (where applicable) to inform you of relevant promotions, new game releases, bonus offers, and PSL cricket betting specials.

You may withdraw consent to receive marketing communications at any time by updating your preferences in the Account Settings section of your 99jb dashboard, or by contacting support via live chat. Withdrawal of marketing consent does not affect the receipt of transactional and account-essential communications — such as deposit confirmations, withdrawal updates, and security alerts — which are sent regardless of marketing preference as they are necessary for the operation of your account.

14. Third-Party Links

The 99jb platform does not contain links to third-party websites, social media profiles, or external platforms that would direct players away from the 99jb domain. 99jb operates as a closed platform and is not responsible for the privacy practices of any third-party websites that may reference 99jb from their own domains. If you navigate to any external website in connection with researching 99jb, please review that website's own privacy policy before submitting any personal data.

15. Updates to This Privacy Policy

99jb reserves the right to update or revise this Privacy Policy at any time. Material changes — such as changes to the categories of data collected, new purposes for which data is used, or changes to third-party data sharing arrangements — will be communicated to registered players via a prominent platform notice and, where reasonably practicable, by email to the registered contact address.

The date of the most recent revision is displayed prominently at the top of this page. Continued use of the 99jb platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you disagree with any material change to this Policy, you may close your account by contacting 99jb support.

16. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or the manner in which 99jb processes your personal data, please reach out using the following contact channels:

• Live Chat: Available 24/7 from within your 99jb Account dashboard after login — the fastest route for urgent data concerns.
• Email: [email protected] — for formal written data rights requests and detailed privacy queries.

All privacy-related communications are handled by the 99jb compliance team. 99jb does not operate a public telephone support line. Please direct all formal correspondence to the email address above or via live chat where a written record of your query will be maintained.