At 99jb, we believe that gaming should always be an enjoyable, controlled, and fully voluntary experience. This page outlines the tools, policies, and resources available to all players across Pakistan who want to keep their gaming habits healthy and within their means.
Six pillars of responsible gaming that 99jb applies across all services, for every player in Pakistan
Every 99jb player must be at least 21 years of age. Age is verified during the KYC process and we reserve the right to request additional proof of age at any time. Accounts flagged as potentially underage are suspended immediately pending verification. This is non-negotiable.
Players who feel their gaming is becoming difficult to control can request a self-exclusion through Account Settings or by contacting support directly. Self-exclusion periods range from 30 days to permanent closure. During self-exclusion, all marketing communications are stopped immediately and account access is disabled.
Set daily, weekly, or monthly deposit limits in Pakistani Rupees directly from your account dashboard. You can also set a loss limit cap — once reached, further play is paused until the next period begins. Limits take effect immediately when lowered, and require a 7-day cooling period when raised — protecting you from impulse decisions.
Playing for extended sessions without a break can impair judgement. 99jb allows you to set session duration reminders — a notification is displayed at your chosen interval (30 minutes, 1 hour , 2 hours) prompting you to take a break, review your activity, or log out. It is a simple feature but one that makes a genuine difference.
Your full transaction and gameplay history is always accessible from your account dashboard. We encourage players to review their wagering history regularly. Transparency about your actual spending is one of the most effective tools for keeping gaming fun and within budget.
Our support team is available around the clock via live chat inside the 99jb platform. If you or someone you know is struggling with gambling-related concerns, our team can help you access self-exclusion options, apply account restrictions, or direct you to professional support resources — without judgment.
Pakistan has a young and digitally active population, and at 99jb we take seriously our obligation to ensure that casino gaming remains out of reach for minors. The 21+ minimum age is not simply a regulatory checkbox — it reflects our genuine belief that gambling is an adult activity that requires maturity, financial independence, and the capacity for informed decision-making.
Every new player must complete a Know Your Customer (KYC) verification process before their first withdrawal. This process requires submission of a valid Pakistani CNIC, which confirms both identity and age. Accounts where age cannot be verified are restricted until documentation is provided. Accounts found to belong to individuals under 21 are closed immediately and any deposits are returned.
For Parents and Guardians: If you share a device with younger family members, we strongly recommend using device-level parental controls and ensuring your 99jb account is protected with a strong, unique password and two-factor authentication. Do not share your login credentials with anyone.
If you suspect a minor has accessed or registered on 99jb, please contact our support team immediately via live chat. We will investigate and act without delay.
All tools are accessible directly from your 99jb account dashboard — no need to contact support for most settings
Cap your total deposits within any 24-hour period. Set in PKR. Takes effect instantly when reduced.
Control your spending on a 7-day rolling basis. Ideal for players who budget weekly from JazzCash or EasyPaisa.
Set a hard ceiling on deposits for the calendar month. A sensible tool for longer-term budget management.
Define the maximum amount you are comfortable losing within a set period. Platform pauses when the limit is hit.
Cap the total amount wagered per session or per day. Works across all game types including live casino and slots.
Request a short break of 24 hours, 7 days, or 30 days. Account access is temporarily suspended — no exceptions.
A longer-term account suspension from 3 months to permanent. Marketing stops, login is blocked, bonuses are cancelled.
Download a complete record of your gaming sessions, deposits, withdrawals, and wins — full transparency, always.
Illustrative example of how deposit limit tracking looks in your dashboard (PKR figures)
Navigate to 99jb Login and sign in with your registered Pakistani mobile number and password.
Click your profile icon in the top-right corner and select "Responsible Gaming" from the dropdown menu.
Choose from deposit limits, loss limits, session reminders, cooling-off, or self-exclusion. Enter your preferred values in PKR or duration.
Confirm via the SMS OTP sent to your registered number. The setting takes effect immediately for restrictions, and after a 7-day cooling period for limit increases.
Gambling is meant to be entertaining — a leisure activity, not a financial strategy or an escape from stress. For a small percentage of players, however, gambling can develop into a problematic pattern that affects their finances, relationships, and mental wellbeing. Recognising the signs early is the most important step.
The following accordion lists common warning signs, split into behavioural, financial, and emotional categories. If several of these apply to you or someone you know, we strongly encourage reaching out to our support team or seeking professional help.
Reflect honestly on the following questions. If you answer "yes" to three or more, we recommend speaking with our support team or a professional counsellor.
Have you ever gambled more than you planned to in a single session?
Have you ever tried to win back money you had already lost by continuing to play?
Have you ever felt the need to hide your gambling activity from a family member or close friend?
Has gambling ever caused financial stress — such as missing a bill payment or borrowing money?
Have you ever felt anxious, irritable, or low when you were unable to gamble for a period?
Do you find yourself thinking about gambling frequently even when you are doing other things?
Have you gambled using money that was intended for essential household expenses?
Has a family member ever expressed concern about the amount of time or money you spend gambling?
If three or more of the above apply to you, please use the self-exclusion tool in your account settings or contact our support team via live chat immediately. You can also reach us at [email protected] — we will respond promptly and treat your enquiry with full confidentiality.
A powerful tool designed to give you full control when you need to step away from the platform
Self-exclusion is the most effective responsible gaming tool available at 99jb. When you activate self-exclusion, your account is locked for the duration you choose. There are no exceptions, no early reversals, and no loopholes — this is by design, because we understand that the value of self-exclusion lies precisely in its unconditional nature.
Under 99jb's international gaming licence conditions, self-exclusion requests are treated as binding instructions. Our compliance team processes all self-exclusion requests within one hour of receipt. During the exclusion period, the following apply without exception:
All access to the 99jb platform — desktop and mobile — is disabled for the full exclusion period.
All promotional and marketing communications are stopped immediately and cannot be reactivated during exclusion.
Any pending bonuses or active bonus wagering requirements are cancelled without exception.
Any remaining real-money balance is available for withdrawal — contact support to initiate this during the exclusion period.
Important: Once a self-exclusion is activated, it cannot be reversed before the chosen period expires — even if you contact support and request early reinstatement. This policy exists to protect you. At the end of the exclusion period, account reactivation requires a manual review by the 99jb responsible gaming team before access is restored.
You can request self-exclusion through any of the following three channels. All methods are equally valid and produce the same binding outcome.
Log in → Profile → Responsible Gaming → Self-Exclusion → Select duration → Confirm via OTP.
Open the live chat widget inside your logged-in 99jb dashboard. Tell the agent you wish to self-exclude and specify the duration. Processed within 1 hour.
Send an email to [email protected] from your registered email address. State your username, registered mobile number, and the exclusion duration you are requesting.
Do not create a new account to circumvent a self-exclusion. Doing so is a breach of the 99jb Terms & Conditions and will result in permanent account closure and forfeiture of any balance.
Simple principles that every 99jb player should keep in mind every time they play
Set a firm budget in PKR before you start playing — money that you are genuinely comfortable losing. Never gamble with money earmarked for rent, utilities, food, or school fees.
Approach 99jb the same way you would approach any other form of paid entertainment. Think of your deposit as the price of admission — not as an investment with a guaranteed return.
Chasing a loss with a bigger bet is one of the most dangerous gambling patterns. If you have reached your loss limit for the session, stop. Log out. Return another day with a clear head.
Long uninterrupted gaming sessions affect your judgement. Use the session reminder tool in your account settings to receive prompts every hour. Step away, have some chai, and come back refreshed.
Gambling while emotionally distressed, fatigued, or impaired impairs your decision-making and leads to poor choices. Play only when you are calm, rested, and in full control of your judgement.
Healthy gaming means keeping it as one small part of a balanced life — not a dominant preoccupation. If gaming is taking time away from family, work, prayers, or other important commitments, that is a signal to reassess.
Explore our games responsibly — with full access to deposit limits, self-exclusion tools, and 24/7 support built into every account.
21+ Gambling involves financial risk. Please play responsibly. If you need help, contact our support team at any time.